Terms & Conditions

The platform supports two primary use cases:

• B2B Outreach: Contacting business professionals and companies for sales and marketing purposes, using company and professional contact information only. This feature is currently available in Beta.
• Candidate Outreach: Contacting individuals for recruitment purposes, using both personal and professional contact information.

3.1 Candidate Outreach – Pricing Model

Candidate outreach operates on a credit-based system:

• Sourcing: Free and unlimited
• Outreach: €99 per credit (excl. VAT)
• 1 credit = 1 outreach campaign with up to 250 emails
• Phone numbers: 1 additional credit unlocks phone number access for all candidates contacted within that campaign

Volume Discounts:

• 3–9 credits per month: 10% discount (90 days credit validity)
• 10–29 credits per month: 15% discount (180 days credit validity)
• 30–49 credits per month: 50% discount (lifelong credit validity)
• 50+ credits: Contact sales for custom pricing

3.2 B2B Outreach – Beta

• B2B outreach is provided free of charge during the Beta period.
• Way of Work reserves the right to end or modify the Beta at any time, with or without prior notice.
• When the Beta period ends, B2B outreach will transition to a paid feature with its own pricing, separate from candidate outreach pricing. Pricing will be communicated to customers in advance of the transition.
• Upon transition to a paid offering, all B2B campaigns and access will be paused. Customers must actively select a paid B2B plan to resume access and activity.
• Way of Work does not guarantee any specific availability, functionality, or continuity of features during the Beta period.
• Beta features are provided "as is" without any warranties, express or implied.

3.3 Purchase Options

Subscription Plans:

• Monthly subscription with automatic credit allocation based on selected tier
• Prepayment required at the start of each billing cycle
• Automatic renewal unless cancelled at least 7 days before the next billing date

Pay-as-you-go:

• Purchase individual credits as needed without a monthly subscription
• Credits charged per activation according to the standard pricing model
• No automatic renewal

3.4 Credit Validity

• Credits remain valid according to the discount tier purchased (90 days, 180 days, or lifelong)
• Validity period starts from the date of purchase
• Sourcing is free of charge and unlimited
• Credits are non-refundable and non-transferable except as otherwise stated in these Terms

3.5 Credit Activation & Campaign Start

A credit is activated when emails begin sending for an outreach campaign.

3.6 Payment Terms

Accepted Payment Methods: Credit card, debit card, and other payment methods as specified on the platform. All payments are processed securely through our payment provider.

Billing Cycle:

• Subscription plans: Charged on the same day each month (or year for annual plans)
• Pay-as-you-go: Charged immediately upon credit purchase

Failed Payments:

• If payment fails, you will receive an email notification immediately
• Grace period: 7 days from the failed payment date
• During grace period: You cannot activate new credits, but ongoing campaigns will continue
• After 7 days: Account will be frozen (no new campaigns can be started)
• After 30 days: Account will be terminated and all unused credits will be forfeited without refund
• You are responsible for ensuring valid payment information is on file

Currency: All prices are in EUR (€) and exclude VAT unless otherwise stated. VAT will be added where applicable based on your location.

3.7 No Refund Policy

Credits are non-refundable. No monetary refunds will be issued except as required by law. Way of Work does not guarantee any specific results from outreach campaigns, including replies, meetings booked, hires made, or sales closed.

3.8 Subscription Management

Cancellation: Subscriptions must be cancelled at least 7 days before the next billing date to avoid automatic renewal. Upon cancellation, your subscription will remain active until the end of the current billing period, all unused credits will be forfeited without refund, and you will not be charged for subsequent billing cycles.

Downgrade: Downgrades take effect at the start of the next billing cycle. Credits exceeding the validity period of the new tier will be forfeited immediately. No refund will be provided for forfeited credits.

Upgrade: Upgrades take effect immediately. The price difference will be prorated and charged at the time of upgrade. Existing credits will adopt the validity period of the new tier.

3.9 Credit Forfeiture

Unused credits will be forfeited without refund in the following circumstances:

• Subscription cancellation
• Subscription downgrade (for credits exceeding the new tier's validity period)
• Account termination due to failed payment (after 30-day grace period)
• Account termination for violation of Terms of Service
• Expiration of the credit validity period

3.10 Price Adjustments

Way of Work reserves the right to adjust pricing at any time. Price changes will take effect at the start of the next billing cycle for existing customers. Customers will be notified at least 30 days in advance via email. Continued use of the service after price changes constitutes acceptance of the new pricing.

3.11 Taxes

All prices are exclusive of applicable taxes unless otherwise stated. You are responsible for paying all applicable taxes, duties, and government charges.

3.12 Special Offers & Promotions

Promotional offers may be available from time to time and will be clearly communicated at the time of purchase. Way of Work reserves the right to modify or discontinue promotional offers at any time without prior notice.

4.1 Legal Compliance

Customers are solely responsible for ensuring all outreach activities comply with all applicable laws in their respective jurisdictions. This includes but is not limited to GDPR, anti-spam laws (CAN-SPAM, CASL, PECR), telemarketing regulations, employment laws, and any local or sector-specific regulations.

Regulations governing outreach vary significantly between countries and markets. It is the customer's sole responsibility to understand and comply with the rules applicable in each market they operate in. Way of Work does not provide legal advice and makes no representations regarding the legality of any outreach activity in any specific jurisdiction. Way of Work explicitly disclaims any liability arising from customer non-compliance with applicable laws.

4.2 Data Types & Customer Responsibilities

Candidate Outreach: The platform may provide access to both personal contact information (private email addresses, personal phone numbers) and professional contact information. Such data constitutes personal data under GDPR and applicable privacy laws. Customers are solely responsible for establishing a valid legal basis for processing and contacting individuals, honoring opt-out and deletion requests, and complying with all applicable data protection laws.

B2B Outreach: The platform provides access to professional and company contact information only (business email addresses and company phone numbers). Customers are solely responsible for ensuring their use of this data complies with applicable laws in each market they operate in, including rules governing business-to-business electronic communications. Way of Work makes no representation as to the legal basis required for contacting individuals or businesses in any specific jurisdiction and explicitly disclaims any liability in this regard.

4.3 AI-Powered Tools

• AI-generated output may be inaccurate, incomplete, or outdated.
• Customers are solely responsible for reviewing and validating any AI-generated content or contact data before acting on it.
• Way of Work makes no representations or warranties regarding the accuracy, completeness, or fitness for purpose of any AI-generated output.
• Way of Work is not liable for any decisions made or actions taken based on AI-generated output.

4.4 Account Security & Credential Sharing

Customers are responsible for maintaining the confidentiality of their account credentials. Login credentials are personal and may not be shared between multiple individuals or used by more than one user simultaneously. Way of Work reserves the right to suspend or terminate accounts where credential sharing is detected. Customers must notify Way of Work immediately of any suspected unauthorized access to their account.

4.5 Communication & Outreach

Customers are fully responsible for all communications conducted through the platform, including email content, phone-based contact (calls, SMS, WhatsApp, or any other method), timing and frequency of contact, and honoring opt-out requests.

Phone Number Usage: Where phone numbers are made available through the platform, customers are solely responsible for ensuring that any phone-based contact complies with all applicable laws and regulations in the relevant jurisdiction. This includes but is not limited to obtaining any required consent, complying with do-not-call registries and telemarketing regulations, and maintaining records of consent where legally required. Way of Work does not verify compliance for phone-based outreach and explicitly disclaims any liability in this regard.

4.6 Data Usage & Export

Contact data accessed through the platform must be used solely within the platform for permitted outreach purposes. Customers may not export contact information and use it to contact individuals or companies outside of the platform. Customers may not resell, share, scrape, or otherwise distribute contact data obtained through the platform. Way of Work does not sell contact data.

4.7 Platform Usage

Way of Work may impose limits on searches, messages, or API requests to prevent abuse. Excessive or abusive use may result in restricted access or suspension.

4.8 Email Sending Domain & Deliverability

Sending from customer's own domain: The customer is solely responsible for proper email authentication setup (SPF, DKIM, DMARC), maintaining domain reputation, monitoring bounce rates and spam complaints, and any consequences arising from the use of their domain for outreach. Way of Work is not responsible for deliverability issues caused by the customer's domain reputation, authentication configuration, or recipient email server policies.

Sending from a Way of Work domain: Way of Work provides sending infrastructure and domain access as part of the Service. The customer remains solely responsible for the content of all outreach emails and compliance with applicable laws. As the customer's campaigns share infrastructure with other customers, the customer must ensure their outreach adheres to good practice standards to avoid negatively impacting shared domain reputation. Way of Work reserves the right to pause or terminate campaigns that, in its sole judgment, risk damaging the deliverability or reputation of Way of Work's sending infrastructure. Way of Work does not guarantee deliverability and is not liable for emails blocked, filtered, or not delivered by recipient servers.

4.9 Indemnification

Customers fully indemnify and hold harmless Way of Work against any and all claims, fines, penalties, damages, or costs arising from their use of the platform, including but not limited to non-compliance with applicable laws in any jurisdiction, improper use of contact data, unauthorized outreach of any kind, damage to shared sending infrastructure caused by customer campaigns, and any third-party claims resulting from the customer's activities on the platform.

5.1 Data Processing Roles & Sources

Way of Work sources contact data from publicly available professional information through third-party data providers, including professional networking sites, company websites, and public directories. With respect to the sourcing and provision of contact data on the platform, Way of Work acts as an independent data controller. With respect to the outreach infrastructure and campaign delivery carried out on behalf of the customer, Way of Work acts as a data processor. Customers act as data controllers for all outreach activities conducted through the platform.

Way of Work implements appropriate technical and organizational measures to protect personal data on EU-based servers.

5.2 Data Retention

Contact profiles sourced through the platform are retained for up to 6 months from the date of sourcing, after which they may be removed or refreshed. Way of Work does not guarantee the availability of specific profiles beyond this period.

Once a customer activates a campaign, the customer becomes responsible for establishing their own data retention policies, deleting data when no longer needed for the purpose for which it was collected, and honoring deletion requests for any data stored or processed outside of the platform.

5.3 Individual Rights

Individuals may request access to, correction of, or deletion of their personal data by contacting privacy@way-of-work.com. Way of Work will process deletion requests for data within its control within 30 days. For data accessed by customers through campaigns, customers are responsible for honoring requests directly.

5.4 Security Incidents

In the event of a data breach affecting customer data, Way of Work will notify affected customers within 72 hours. Customers are responsible for notifying supervisory authorities and affected individuals as required by applicable law.

5.5 Subprocessors & Third Parties

Way of Work uses third-party service providers including cloud hosting providers (EU-based), email infrastructure providers, payment processors, and AI and data providers. Way of Work ensures all subprocessors maintain appropriate data protection standards. A complete list of subprocessors is available upon request.

6.1 Subscription Cancellation

Users may cancel monthly subscriptions at any time (see section 3.8). Yearly subscriptions automatically renew unless cancelled at least 30 days before renewal date. No refunds will be issued upon cancellation.

6.2 Account Suspension

Way of Work may suspend or terminate accounts for violation of Terms of Service, failed payment (after 30-day grace period), unauthorized data exports, credential sharing, damage to shared sending infrastructure, or any use of the platform for purposes not permitted under these Terms.

6.3 Service Availability

Way of Work strives to maintain high service availability but does not guarantee uninterrupted access. The platform may be temporarily unavailable due to maintenance, updates, or technical issues. No refunds, credits, or compensation will be provided for service interruptions or downtime. This applies equally to Beta features.

7.1 Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Way of Work does not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any data sourced through the platform will be accurate, complete, or up to date.

7.2 Limitation of Liability

To the maximum extent permitted by applicable law, Way of Work's total cumulative liability to any customer arising out of or related to these Terms or the use of the Service shall not exceed the total fees paid by that customer to Way of Work in the twelve (12) months immediately preceding the event giving rise to the claim.

In no event shall Way of Work be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if Way of Work has been advised of the possibility of such damages.

7.3 General Disclaimers

Way of Work does not guarantee any specific outcomes from use of the platform, including but not limited to replies, meetings, hires, or sales. Way of Work is not liable for any decisions made by customers on the basis of outreach activities or AI-generated output from the platform. Users are responsible for ensuring compliance with all applicable laws in their jurisdiction. Way of Work does not provide legal advice.