Terms & Conditions

3.1 Pricing Model

Way of Work operates on a credit-based system:

• 1 credit = 1 search campaign activated with up to 250 emails (+1 credit for phone numbers)
• Additional emails: +0.5 credit per 150 extra emails (+1 credit for phone numbers)
• Price per credit: €149 (excl. VAT)

Volume Discounts:

• 3-9 credits per month: 10% discount (90 days credit validity)
• 10-29 credits per month: 15% discount (180 days credit validity)
• 30-49 credits per month: 20% discount + domain setup (lifelong credit validity)
• 50+ credits: Contact sales for custom pricing

3.2 Purchase Options

Subscription Plans:

• Monthly subscription with automatic credit allocation based on selected tier
• Prepayment required at the start of each billing cycle
• Automatic renewal unless cancelled at least 7 days before the next billing date

Pay-as-you-go:

• Purchase individual credits as needed without a monthly subscription
• Credits charged per activation according to the standard pricing model
• No automatic renewal

3.3 Credit Validity

• Credits remain valid according to the discount tier purchased (90 days, 180 days, or lifelong)
• Validity period starts from the date of purchase
• Sourcing is free of charge and unlimited
• Credits are non-refundable and non-transferable except as specified in section 3.6

3.4 Credit Activation & Campaign Start

• A credit is activated when emails begin sending for a search campaign
• The 30-day guarantee period (see section 3.6) starts from the date of the first email sent

3.5 Payment Terms

3.6 Guarantee & Refund Policy

3.7 Subscription Management

Cancellation:

• Subscriptions must be cancelled at least 7 days before the next billing date to avoid automatic renewal
• Upon cancellation, your subscription will remain active until the end of the current billing period
• All unused credits will be forfeited without refund

3.11 Special Offers & Promotions

4.1 Legal Compliance

• Customers are solely responsible for ensuring all outreach and recruitment activities comply with applicable laws, including GDPR, anti-spam laws (CAN-SPAM, CASL, PECR), telemarketing regulations, and employment laws
• Customers act as independent data controllers for all candidate data accessed through Way of Work

4.2 Communication & Outreach

• Customers are fully responsible for all communications with candidates, including email content, use of phone numbers, timing and frequency of contact, and honoring opt-out requests
• Phone Number Usage: Phone numbers are provided for informational purposes only. Before using phone numbers in any capacity, customers must:
  • Verify they have legal basis to contact candidates by phone under applicable laws
  • Obtain any required consent in jurisdictions that mandate prior consent for phone contact
  • Comply with all do-not-call registries and telemarketing regulations
• Customers must respond to data subject rights requests
• Customers must communicate professionally, promptly (within 48 hours), and transparently with interested candidates

4.3 Data Usage & Export

• Data must be used solely for legitimate recruitment purposes
• Users may only export data through approved APIs
• Users may not resell, share, scrape, or use candidate data for non-recruitment purposes

4.4 Platform Usage

• Way of Work may impose limits on searches, messages, or API requests to prevent abuse
• Excessive or abusive use may result in restricted access or suspension
• The platform may only be used for recruitment purposes—sales or marketing outreach is strictly prohibited

4.5 Email Deliverability & Domain Usage

• Customers send outreach emails from their own domains using Way of Work's infrastructure
• Customers are responsible for proper email authentication setup (SPF, DKIM, DMARC records)
• Way of Work makes every effort to ensure high email deliverability but cannot guarantee all emails will be delivered
• Bounced emails or emails marked as spam do not affect the 30-day guarantee

5.1 Data Processing Roles & Sources

• Way of Work sources candidate data from publicly available professional information through third-party data providers
• All data is obtained from legitimate sources including professional networking sites, company websites, and public directories
• Way of Work acts as a data processor; customers are data controllers
• Way of Work implements appropriate technical and organizational measures to protect personal data on EU-based servers

5.2 Data Retention

• Sourced candidate profiles (without outreach) are visible in the platform for 60 days
• Once a customer activates a campaign and sends outreach, the customer becomes responsible for data retention policies
• Way of Work is not responsible for data retention or deletion of candidate information after it has been accessed by the customer

5.3 Candidate Rights

• Candidates may request access to, correction of, or deletion of their personal data by contacting support@way-of-work.com
• Way of Work will process deletion requests for data within its control within 30 days
• For data accessed by customers through campaigns, customers are responsible for honoring candidate requests directly

5.4 Security Incidents

• In the event of a data breach affecting customer data, Way of Work will notify affected customers within 72 hours
• Customers are responsible for notifying supervisory authorities and affected candidates as required by law
• Way of Work maintains incident response procedures and conducts regular security assessments

6.1 Subscription Cancellation

• Users may cancel monthly subscriptions at any time
• Yearly subscriptions automatically renew unless canceled at least 30 days before renewal date
• No refunds will be issued upon cancellation

6.2 Account Suspension

Way of Work may suspend or terminate accounts for:

• Violation of Terms of Service
• Failed payment (after 30-day grace period)
• Unauthorized data exports or platform abuse
• Use of platform for non-recruitment activities (sales, marketing, spam)

6.3 Service Availability

• Way of Work strives to maintain high service availability but does not guarantee uninterrupted access
• The platform may be temporarily unavailable due to maintenance, updates, or technical issues
• Way of Work will provide advance notice of scheduled maintenance when possible
• No refunds, credits, or compensation will be provided for service interruptions