Access to the Service is sold exclusively as a subscription. Each subscription grants a monthly allotment of credits that are consumed by platform actions (sourcing candidates, drafting outreach, running interviews, autopilot replies). The credit cost of each action is published in-app and may be adjusted on 30 days’ notice.

All prices are in EUR and exclude VAT. VAT is added at checkout where applicable based on your billing location.

Monthly subscriptions are billed in advance on the same calendar day each month. Yearly subscriptions are billed in advance on the same calendar day each year and include two months of credits free of charge compared to monthly billing. Subscriptions renew automatically at the end of each billing period unless cancelled in accordance with section 3.7.

Credits granted under an active subscription are valid for twelve (12) months from the date they are granted. Unused credits roll over from one billing period to the next within this 12-month window.

Credits are consumed on a first-in, first-out (FIFO) basis: the oldest credits in your balance are spent first. You can see the expiry schedule of your current credit balance in your account settings.

Credits are non-refundable, non-transferable and have no cash value.

Subscribers may purchase additional credits (“top-ups”) at any time. Top-up credits are valid for twelve (12) months from the date of purchase and enter your balance under the same FIFO consumption order as subscription credits. Standard top-up packs are published in-app; pricing per credit is higher than the subscription rate.

New accounts receive a free trial of 1 000 credits valid for 7 days from signup. If you start a paid subscription before the trial ends, any unused trial credits are retained and adopt the standard 12-month validity from the date of subscription activation. If you do not subscribe within 7 days, unused trial credits expire and the account is disabled until a subscription is started.

Subscriptions are charged via our payment processor (Stripe). Accepted methods include major credit and debit cards. You are responsible for maintaining a valid payment method on file.

If a renewal payment fails, we will notify you by email and attempt to charge the card on file again. Your subscription enters a 7-day grace period during which existing credits remain available but no new credits are granted. If payment is not resolved within 7 days, the subscription is suspended; if it is not resolved within 30 days from the failed payment date, the subscription is terminated and the remaining credit balance is forfeited per section 3.7.

You may cancel a subscription at any time from your account settings or by contacting support. Cancellation stops the next renewal but does not entitle you to a refund of the current billing period.

Your subscription remains active until the end of the current paid period. You may continue to use existing credits up to that date. At the end of the paid period the subscription terminates and all remaining credits are forfeited without refund.

Upgrades take effect immediately. The price difference is prorated against the remainder of the current billing period and charged at the time of upgrade. The additional credits for the new tier are granted at the time of upgrade and adopt the standard 12-month validity.

Downgrades take effect at the start of the next billing period. Credits already in your balance that exceed the credit allotment of the new tier at the time of downgrade keep their position in the FIFO queue but have their remaining validity capped at 90 days from the effective date of the downgrade. Credits up to the new tier’s monthly allotment retain their full original validity. No refund is provided for credits whose validity is shortened as a result of a downgrade.

Subscription fees, top-ups, prorated upgrade charges and credits are non-refundable except where required by applicable mandatory law. We do not guarantee any specific reply rate, number of qualified candidates, hires or other recruitment outcome. The Service provides tools and AI-assisted workflows; you remain responsible for defining appropriate role briefs, evaluating candidates and engaging with them.

We may adjust subscription prices, top-up prices and per-action credit costs at any time. Existing subscribers will be notified by email at least 30 days before a price change takes effect; the new price applies from the next renewal that occurs after the notice period. Continued use of the Service after the effective date constitutes acceptance of the new pricing. If you do not accept the new pricing, you may cancel before the next renewal in accordance with section 3.7.

Unused credits are forfeited, without refund, in the following circumstances:

• Expiry of the 12-month (or 90-day, post-downgrade) validity period.
• Cancellation, at the end of the current paid period.
• Termination of the account for failed payment after the grace period.
• Termination of the account for breach of these Terms.
• Lapse of a free trial without a paid subscription.

You are solely responsible for ensuring that your use of the Service and all outreach you conduct through it complies with applicable laws, including but not limited to the GDPR, the EU ePrivacy Directive, CAN-SPAM, CASL, PECR, applicable telemarketing and SMS regulations, anti-discrimination and employment law. You act as an independent data controller in respect of candidate personal data made available to you through the Service.

You are responsible for the content, timing and frequency of all communications sent through or initiated from the Service, for honouring opt-out and erasure requests, and for responding to interested candidates within a reasonable timeframe and in a professional manner. Where the Service exposes candidate phone numbers, you must independently verify your legal basis for phone contact under applicable law (including consent and do-not-call requirements) before calling, sending SMS, WhatsApp or other messages. We do not verify phone consent status on your behalf.

Candidate and account data accessed through the Service may be used only for legitimate recruitment purposes. You may not resell, share, scrape, redistribute or use candidate data for sales prospecting, marketing, lead generation, model training or any non-recruitment purpose. Bulk export is permitted only through approved in-product features.

Outreach is sent on your behalf from sending domains and addresses configured in your account. You are responsible for maintaining proper email authentication (SPF, DKIM, DMARC), your domain’s sender reputation, and for monitoring bounce and complaint rates. We make commercially reasonable efforts to support deliverability but do not guarantee that any specific email will be delivered or accepted by a recipient’s mail server. Bounces, spam classifications and blocks by recipient servers do not give rise to any refund or credit.

We may impose per-account limits on searches, messages, candidate imports or API requests to protect platform integrity and other customers. Excessive or abusive use, scraping of the Service, attempts to circumvent rate limits or use of the Service for non-recruitment purposes may result in restriction, suspension or termination.

You agree to indemnify and hold harmless Way of Work OÜ, its officers, employees and contractors from any claims, fines, penalties, damages or costs (including reasonable legal fees) arising from your use of the Service, your outreach activity, your handling of candidate data or your breach of these Terms or applicable law.

We may suspend or terminate your account, with or without notice, for:

• breach of these Terms;
• failed payment beyond the grace period (section 3.6);
• use of the Service for non-recruitment purposes;
• unauthorised data export, scraping or platform abuse;
• activity that exposes us or other customers to legal, security or deliverability risk.

Upon termination, your access to the Service ends and any remaining credits are forfeited without refund.

We aim to provide a highly available Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, upstream provider incidents (including but not limited to Anthropic, SignalHire, SendGrid, Stripe, Cloudflare, Supabase or Vercel), force-majeure events or technical failures. No refunds or credits are owed for downtime; in cases of extended outage we may, at our discretion, extend credit validity by the affected period.